Your Voice Matters
Planet Jobs values every user. If you've experienced any issue with our services, please let us know. Our support team will review your grievance and work towards a timely resolution.
Submit Complaint
Share your concern with complete details so that our team can investigate the issue efficiently.
Fair Review
Every grievance is reviewed impartially and handled according to our policies.
Quick Resolution
Our goal is to resolve genuine issues as quickly as possible while keeping you informed.
How We Handle Your Grievance
Our grievance process is designed to be simple, transparent and efficient.
1. Submit
Submit your grievance with complete details through our grievance form or email.
2. Review
Our support team carefully reviews your complaint and verifies the information.
3. Investigation
If required, we coordinate with the concerned department to investigate further.
4. Resolution
You'll receive an update once the issue has been resolved successfully.
Expected Resolution Timeline
Most grievances are resolved within the following time frame.
Within 24 Hours
Complaint acknowledgement and initial response from our support team.
2–5 Business Days
Investigation and communication with the relevant department if required.
Final Resolution
The grievance is resolved and the final status is shared with the user.
Common Grievance Categories
Choose the category that best matches your concern.
Account Issues
Problems related to login, registration, password reset or account access.
Job Related
Issues regarding job applications, job listings or employer communication.
Employer Services
Concerns related to job posting, recruitment tools or employer dashboard.
Payments
Billing, subscriptions, invoices or payment-related concerns.
Report Abuse
Report fake jobs, fraudulent employers or suspicious activities.
Privacy & Security
Report issues related to personal information, privacy or data protection.
Submit Your Grievance
Grievance Officer
If your concern requires escalation, you may contact our Grievance Officer.
Name : Planet Jobs Support Team
Email : potirurz@gmail.com
Working Hours : Monday – Saturday 09:30 AM – 06:30 PM
Response Time : Within 2 Business Days
Fair & Transparent Resolution
Every complaint is reviewed without bias. Our team follows a structured grievance resolution process and keeps users informed throughout every stage until the issue is resolved.
Need to Report a Problem?
If you're facing any issue while using Planet Jobs, let us know and we'll investigate it promptly.